Ourrisman Ford and Lincoln in Alexandria Va Reviews
181 Reviews of Ourisman Ford & Lincoln of Alexandria
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My experience at Ourisman Ford of Alexandria was awesome, the squad of Sharnetta and Jeff made my conclusion to purchase easy. Their professionalism and knowledge of my certified used Escape made me feel at the squad of Sharnetta and Jeff made my decision to purchase easy. Their professionalism and knowledge of my certified used Escape made me feel at ease. I would highly recommend Ourisman Ford of Alexandria when looking for a new or used car. More
by walter20011
Employees Worked With
Sharnetta Harriss and Jeff Rosenblatt
Mar 29, 2022 -
Ourisman Ford & Lincoln of Alexandria responded
How-do-you-do, thank you for your kind review; we are happy to pass along your comments to the team here at Ourisman Ford Lincoln of Alexandria! Thanks for the recommendation, and take an amazing day!
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Horrible dealership that doesn't care nearly veterans or their customers in general. I am a retired vet and my daughter is currently serving in the Army. We both bought brand new trucks and immediately afte their customers in general. I am a retired vet and my daughter is currently serving in the Army. Nosotros both bought brand new trucks and immediately afterward signing the dotted line the chaos began. The finance department lied about existence gone due to a loss in the family when she really just went on vacation. She didn't process the military appreciation certificate and I did not find out until later when I saw the amount that I owed total. I was given empty promises well-nigh replacing a damaged part, and fifty-fifty at present 7 months later they are still giving me the run around. Through the whole ordeal and later on many attempts of trying to contact the general director I ended up contacting corporate, I estimate I'll see what they practise (or like the dealership, non practice). Practice yourself a favor and don't spend your coin at this lack of customer service and customer intendance place. Horrible "business" More
by Lauram1030
Employees Worked With
Lee Brooks
February 26, 2022 -
Ourisman Ford & Lincoln of Alexandria responded
How-do-you-do, we regret to hear that you are displeased with your recent experience with us. Nosotros appreciate y'all bringing this experience to our attending. If you are willing, delight contact us at (703) 660-9000 so nosotros can piece of work towards a resolution. We await forwards to hearing from you. Take care!
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Gavin Kaiser went to a higher place and beyond to brand sure that nosotros were taken intendance of. Drove iii hours to deliver and was very very informative and helpful through the whole procedure. were taken care of. Drove three hours to deliver and was very very informative and helpful through the whole process. More
past paultdalton
Employees Worked With
Gavin Kaiser
Feb 10, 2022 -
Ourisman Ford & Lincoln of Alexandria responded
Hi Paultdalton, we're so glad that nosotros were able to go to a higher place and beyond your expectations! If you have any further questions, delight give us a telephone call. We're always happy to aid!
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We saw a pre-endemic vehicle on the website and called. Quentin Walters provided us quick responses to additional questions and request for more photos. This encouraged us to travel 100 miles to run into the Quentin Walters provided united states quick responses to additional questions and request for more photos. This encouraged usa to travel 100 miles to run into the vehicle, which was as presented on the website. Upon our arrival nosotros were shown the vehicle and encourged to audit and drive. General Manager, Shawn Allen worked with deligently with united states of america to provide the vehicle within our budget and Ted Mixon got united states through the paperwork quickly. The vehicle was inspected once more by the staff to ensure everything was satsfactory before our deviation. This was a nifty experience and nosotros would exercise it again, particularly with the staff we met. The exchange was totally transparent, no gimmicks just honest service. When looking for a new or used vehicle, make sure you check in with Oursman earlier you make your final determination. More
past pg751
Employees Worked With
Quentin Walters, Shaw Allen, Ted Mixon
January 21, 2022 -
Ourisman Ford & Lincoln of Alexandria responded
Give thanks you for leaving a review. Nosotros hope you lot are enjoying your vehicle!
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Great feel I'yard am very happy with my purchases!! Ourisman Ford & Lincoln actually stepped up and fabricated the impossible possible. Had wonderful service from Tyra made are buy very piece of cake. She as well Ourisman Ford & Lincoln really stepped up and made the impossible possible. Had wonderful service from Tyra fabricated are buy very easy. She besides was very helpful with all my questions and bringing united states vehicles to test bulldoze. If you are looking for a vehicle with class this is where you lot demand to be. I ended up trading in both of my vehicles and so at present me and my wife is role of the Lincoln family. I think she was more than excited than I was, I guess because this is her first luxury vehicle🙂 More
by eric_gamage
Employees Worked With
Tyra
Dec 07, 2021 -
Ourisman Ford & Lincoln of Alexandria responded
Howdy, thanks and then much for the positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please achieve out!
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Avoid at all costs unless you desire a Deathtrap!GM'south Avoid at all costs unless y'all want a Deathtrap! GM's words "it's a risk buying a car". I spent $54,000 on a used Escalade. I live 300 miles away so I Avert at all costs unless yous want a Deathtrap! GM's words "it's a risk buying a machine". I spent $54,000 on a used Escalade. I live 300 miles abroad so I was handed to Armin the sales consultant to exercise a video walk around. I asked multiple times are there whatever noticable scratches or dents because I can't run into that well via facetime. Armin stated theres nothing wrong at all, the vehicle is flawless. It looks like information technology was in the showroom still! I booked a flying the same day. Hour bulldoze to the drome, $250 flight downwardly from Ny to VA. Arrived well-nigh 945. Armin and finance manager were nice to stay and wait for me, now I know why. I signed my papers and went outside (1030pm in the night on the side of their building) I also now know why. Car looked ok in the night. I looked around the car and seemed ok. Go on the road for a 5 hour trip dwelling. Vehicle dash and mechanics reset on me with an error to service driver assist system. Didnt think as well much of information technology. Drove home and parked the car at 4am. 9am wake up and become exterior excited to show my married woman her new car and immediately notice that not 1, not two but all iv doors have severe damage that was covered upwardly. Deep scratches and a terrible repaint job on the drivers door. I immediately text Armin who gets me in touch on with a very cavalier director named Shawn. Basically telling me I bought the car and theres aught they can practice. I relied heavily on this sales person to be my eyes and to requite me an honest valuation on the cars status and was lied to. I hired a local mobile detailer to attempt address the issues. I brand this clear to Armin via text and Shawn on the phone that he was coming Fri to try and repair. $500 later on they were able to lighten the drivers door paint task merely theres all the same a crease. Passengers side is simply repairable by a body shop. Send invoice to Armin. Shawn calls and flips out that he was only expecting an estimate when I clearly told him they were coming to try a repair and he said "hopefully theyll exist able to handle information technology, lets see what happens". Suddenly he has no memory of this convo and says he can offer me $200. The doors volition easily cost $1500-2000 to fix. This suddenly became the least of my concerns final nighttime every bit Im driving my pregnant wife , 2 year old and 4 year quondam home doing 70mph on the highway and the entire car shuts downwards as im driving. Dashboard goes out, headlights go off and engine stops!!!! Almost viii seconds subsequently everything comes dorsum on as Im Terrified Pulling over. I Take pictures of the dash with the same message once again and immediately email shawn and armin to take a manager or possessor please phone call me in the am. Bulldoze abode super cautious now as this vehicle could potentially impale my family. Wait all day. No call. I telephone call shawn and he never read my email. Explained situation he refers me to the GM, Lee. Lee calls me later on and I explain my frustration nearly the damage and the dangerous situation and he says "nosotros can offering you $200". "Thats all we can do". "I would advise not driving the vehicle and having it towed somewhere to accept it fixed." "Its a run a risk buying a auto". I simply spent $54,000 on a machine, was severely mislead on its condition and now im risking my life, my families lives and other peoples lives by driving it. So Im out $500, plus I demand to pay a body shop to repair the damage (The GM says well thats something y'all want to do I deceit help yous with that) I really dont desire to do that I just want a vehicle in the condition the sales consultant told me it was in, not scratched to all xxxx. Im at present also going to have to pay for a tow to the nearest cadillac dealer 45 miles from my house and be without the motorcar I just bought 2 weeks agone while they fix the mechanical issues. The GM hopes its covered under his Ford warranty. This identify is a disgrace to reputable dealerships. I'm preparing my story now for my 178k Instagram followers and 82k facebook fans. They're going to have a field day with this. All I know is youre lucky I didnt crash with my family in the car!Terrible, Terrible, Terrible business!!!!!! Karma will handle you guys. AVOID. More
by bryanakajunior
Employees Worked With
Shawn, Armon
Dec 09, 2021 -
Ourisman Ford & Lincoln of Alexandria responded
Thank you for providing this feedback. We understand that our general manager has since spoken to you regarding this thing. Should you need any additional assistance, please don't hesitate to reach out.
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On Friday, I chosen and fabricated an appointment for eleven:00 am on the following Monday to have my truck serviced for what is listed online equally a recall issue that has been known to ford for over a year. When I se on the following Monday to have my truck serviced for what is listed online as a recall issue that has been known to ford for over a year. When I set the appointment, I was told there was a pretty open schedule in the morning. When I arrived at 10:45 I drove in and talked briefly with the service tech I was assigned. I was told the repair would take much longer than the recall certificate showed and when I asked why that was, I was informed there was a 2-hour backlog in the repair shop. I find that answer unacceptable for a number of reasons you lot can deduce from the get-go paragraph. When I asked why I would make an engagement and all information was provided in advance to schedule me appropriately, I was simply told an date merely ensures I am able to get my car into the schedule. All of this, I find to be a clear indication of indifference, as was the general mental attitude I experienced. The highest profit point in a dealership is the service department, and it is here where Ourisman Ford fails the most. Thank you for the time to come response, but don't bother calling. I drove out of my way to your dealership, and won't do so again. More
by toddv63
Employees Worked With
Forgot, didn't really matter
Had a scheduled appointment for recall work. Upon arrival the service fellow stated "gee, promise we accept the office, guess we will phone call you later". This was 0730. At 1430, notwithstanding no call, after several the service swain stated "gee, promise we take the role, approximate we will telephone call you later". This was 0730. At 1430, all the same no call, after several messages and phone transfers, no replies. At 1700 I received a call from the service guy stating they had the parts that they had to lodge , but no bay to put the van on to supercede the parts !!! We could pick up the van and schedule another day or leave it overnight to meet if they could become to it the next 24-hour interval !! We left it with the understanding that the service manager would phone call us in the morning to see if he could do it that 24-hour interval. At 0930 I stated calling to check the status, messages left, no return calls. Finally at 1130 the service beau called and said information technology was on the rack and he would phone call when it was done ! Received telephone call that van was fix, "just come to bank check out, get paperwork and van would be brought to me ! " After waiting 35 minutes and another client that came after me received her vehicle, I started to inquire. No apology or explanation, just here is your van ! Nosotros have purchasaed two vehicles from this dealership, there will not be another ane !! More
by mauisdad
October 30, 2021 -
Ourisman Ford & Lincoln of Alexandria responded
Hullo, give thanks you lot for bringing this matter to our attending. We regret that you had a negative experience with us here at Ourisman Ford Lincoln of Alexandria, and will utilise this as an opportunity to amend. Nosotros'd like to speak with you regarding your experience. Please contact our service manager, Chris Browne, at (703) 660-9000 when you take an opportunity. Thank you.
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Oil change ending up body damage to my new car, it took3 months to get a loaner after I paid for, then my part been setting at lot for one week and counting, customer service means cipher to the service mana months to get a loaner after I paid for, then my part been setting at lot for ane week and counting, customer service ways nothing to the service manager Chris Brown whom refuse yo respond my calls. This is totally what Ford Motor don't represent I know because I retired from Ford. I'one thousand yet waiting on a response. I been buying fords for thirty years this the worse Eddie East More
by Bloblockck1973
Employees Worked With
Other Employees : Chris Brown
Oct 30, 2021 -
Ourisman Ford & Lincoln of Alexandria responded
Hi, nosotros can clinch you that we do non find this blazon of behavior adequate, and we would like to accost the state of affairs you lot take described. We regret that y'all weren't satisfied with your feel. We promise you will requite u.s.a. another hazard. At your convenience, please telephone call our service manager, Rudy Pacheco, at (703) 660-9000 so nosotros can work towards a solution. Cheers and accept a great day.
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I'1000 not one to write reviews, but this dealership has the worst service in all my 30 years of dealing with dealerships. Where do I begin. Buying the auto no trouble. Sales people were good. At that place were a few t worst service in all my thirty years of dealing with dealerships. Where do I begin. Buying the car no problem. Sales people were adept. There were a few things that needed fixing like small dents muddied seat beats no big deal. The seatbelt was cleaned, the other one they could non clean. And then they ordered a new one. First, the ordered the wrong side. When they got the right side, they broke that ane. Just this is where it got worst. I have a 2017 Lincoln Continental Black Label Edition. In their words, their top of the line machine.32,000 miles nifty. First, it took over a month just to get the motorcar in the store. Secondly, when I got it back, whatever they used to detail the dashboard caused the leather to pluck up or detach. I was told by Chris Chocolate-brown, service manager, it would accept about 3 weeks to fix it, ok. They did gave me a loaner. Information technology took 2 months to get my motorcar back. And and then there were lies. We have to transport it out, prevarication. When I finally had had enough I constitute my car in the lot under a tree (who does that) dashboard all in pieces. What means they didn't transport it out. Delay tactic (40 actress miles on my car). It took me several visits, never an update. Called several times. And now as of today. The other side of my dashboard is doing the same thing. I could get on and on but I won't. One last thing, when I told Chris about the reviews I had read his response was, " Aye I know I've read them besides" Buy a car from there Expert to maybe, but never, never take it back for service. TERRBLE!!!! PS. When I told the General Director well-nigh this. He looked into it people moved a piffling faster. Same consequence. Useless More
by griff1906
Oct 19, 2021 -
Ourisman Ford & Lincoln of Alexandria responded
Hi, information technology'south upsetting to hear that you did not receive the top-notch service we strive to provide. Nosotros would dearest to follow up with you regarding your vehicle and will accept our general manager, Lee Brooks, reach out to you shortly.
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Source: https://www.dealerrater.com/dealer/Ourisman-Ford-Lincoln-of-Alexandria-review-10372/
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